DVD/CD Support

The following web form is only to be used for RICOH branded DVD/CD products.
You can use this form in the cases below.
- If you cannot find the appropriate contact information.
- If you want to contact RICOH Japan.
In order to contact us, please fill in the following form and click [Confirm]. Your information submitted on this form is only used to respond your inquiry.

Customer Support Office Manager
Personal MultiMedia Company
RICOH Company, LTD

(Required) item must be filled in.

Name First Name
Last Name
E-mail address(required) ex. xxx@example.co.jp

Please re-type your e-mail address.
Telephone number
Company name

1. Categories(required)

2. Model name

ex. MP5316DA, DRDD-24XPC, ...

3. Serial Number of the drive

Internal models: On the drive
External models: On the BOTTOM of the drive
Where can I find it?

4. Your LOG number

Only if you have contacted us before.

5. Your Message

Please be sure your E-mail address is CORRECT, otherwise we can not provide any assistance.
Only ENGLISH language messages please, we will not be able to answer in other languages.

Please check your E-mail software settings.
If your software blocks messages from unknown E-mail accounts, our answer will be unable to reach your mail box and will be returned to us with an error message.

Thank you.

please click the button just one time.